Confirm before payment
Software license orders can depend on product name, term, account email, operating system, region, team size, and compatibility requirements. Customers should confirm these details before payment.
If you are unsure which product fits your workflow, contact DIGILICEN by WhatsApp or email before placing an order.
Support after payment
After payment confirmation, DIGILICEN uses the product name, order number, account details, and communication channel to coordinate digital delivery and activation guidance.
Support questions should include screenshots or exact error text when possible. This helps the team understand the issue faster.
Refund and issue handling
Because software licenses are digital products, customers should ask all compatibility and account questions before payment. If an issue appears after payment, contact DIGILICEN with order details so the case can be reviewed.
Any refund, replacement, or support decision depends on the payment channel, order state, delivery state, product terms, and information supplied by the customer.
Frequently asked questions
Should I confirm compatibility before payment?
Yes. Customers should confirm software name, term, account email requirements, operating system, and compatibility needs before payment.
How should I report an order issue?
Send the order number, product name, account email if required, payment method, and screenshots or exact error text.
Need help with a software license inquiry?
Send DIGILICEN the product name, required term, account email requirements, operating system, and payment preference before ordering.